Thinking about your Company’s Future?

How are you thinking about your Company’s future?

There are two types of company leaders. You are either:

1. Fearing for what might happen OR
2. Steering to what you want to have happen

If you are in the first group, it is very likely that what you fear will occur WILL HAPPEN. If you want to beat the habit of running your company with fear about the future, click here.

If you are in the second group, it is very likely that what you want to occur WILL HAPPEN. If you want to know how to make sure everyone on your team agrees with you, performs at a level not thought possible before and is working toward your vision, click here.

How are you thinking about your own future?

There are two types of company owners. You are either:

1. Not thinking like an investor and therefore not taking the time to think about how you will extract your retirement money from your company OR
2. Thinking like an investor and steering your company to a well understood and defined exit strategy and have implemented a growth plan to be attractive to investors, financiers, employees and especially customers.

If you are in the first group, it is very likely that a Disease, Divorce or Death will do your thinking for you. That puts your investment at risk of not being realized (meaning no buyer can be found for your company) or that the amount that you actually get for your company is substantially less than what it might have done had you prepared you and your company to move toward a specific exit strategy. (Pick one, there are three-four options.) If this is you, click here for more information that might change your life or at least your perception of what might be possible.

If you are in the second group (thinking like an investor) but didn’t know you also needed a growth strategy, click here. If you are in the second group and are in growth mode and are moving toward a Strategic, Financial, MBO or Harvest transition or transaction, congratulations. According to the US Small Business Administration and the Canadian Federation of Independent Business, you are in the small minority of business owners who will need/want to retire in the next 3-5 years and have a plan to get there. But ask yourself, are you getting the performance you’d hoped for? If not, click here.

Of Fear and Stimulus

Stimulus is everywhere these days. In the daily news. In our conversations. In our hoped for future. But what is actually ’stimulating’ in your company? The word, “stimulus” means something that generates a response.  In these times we think we need a stimulus to bolster us and our economy out of the alligator pit of economic quicksand. Yet stimulus can be self-generated.

In today’s economy, it is very easy to slide into a sense futility about the future. There is evidence to support the belief of a gloomy future for you and your employees everywhere you turn today. From your accountant telling you that you had better ‘cut costs’ to your customers telling you to ‘cut your prices or we’ll have to ‘cut you’. Chilling words for any investor, CEO, business partner or stakeholder.

How you think about this time in your company’s life will determine what happens to it in the future. If you think about what you don’t want to have happen, if you think about what people aren’t doing right, if you dwell upon all the bad things that might happen, if you issue dire warnings and pepper your speech with ‘hard line’ adjectives you will likely get a continued diet of uncertainty, fear and gloom. Is that what you really want?

If it isn’t, then the first place that you need a ‘Stimulus Plan’ is in your own mind. Check in with your inner chatter. Do you like what you hear? Would you be motivated to move mountains for this person if they spoke to you like that day in and day out? Most of us wouldn’t, but we indulge ourselves in fear mongering and criticism or judgement anyway, planting seeds of doubt wherever we go. Then we don’t like how we feel after a daily diet of it so we pretend that dialogue is coming from somewhere else and park the blame for having to feel its affects on other people – employees, managers, assistants, spouses, the dog. Like Newton’s law of movement, our lovely thoughts ripple out of us into our environment and then we are aghast at being awash in all this negativity.

Don’t like this picture? Turn up your ability to listen to your inner chatter and change the conversation. Drop the adjectives (adjectives are embellishments). State what is actually true for you, and your situation (Just the facts Ma’am).

Most company owners we know aren’t sure what to do at this point in the history of their companies. Cut, expand, stall, improve, tune up, turn down, refocus, fire, hire, lecture, cajole, demand, placate, downsize, right size, grow, pare, acquire, divest, drag, wait, hurry.

None of these directions will help unless you know where you are going and why you want to get there. Grow? How? Sell? To whom and at what loss? Retool? Will customers like it? Will it pay off? You are not asking the right questions therefore you won’t get to the answers or plans that make sense, sit right and, most importantly’ that will get buy in from your stakeholders.

How you choose to face your reality is the first step in knowing what you want. Here is an example of a game plan you could steer toward. Each statement starts with what you want to have happen and then a statement about what actually happens. Try writing one for your company and see what you find out.

1. The truth is, we are experiencing (list pains, gains, attitudes of employees, managers, customers and stakeholders). What frustrates me most is…

2. What I/We really want is to grow X% per year and sell to a strategic buyer in 3-5 years. The truth is, we don’t know how to do that. Do we make enough money and sell the right solutions now to be attractive to a strategic buyer?

3. What our customers really need are solutions to the problems they care about in a way that is easy, hassle free and affordable. Their success becomes our success. We actally don’t know if we are selling to the right target market, with the right solutions in the right way that is experienced as hassle free. But we like to think we are.

4. Our internal systems give us the data we need to manage our company day to day. Actually, the truth is, I don’t know what data to pay attention to and I’m very attached to certain reports and probably don’t get other indicators that would tell me how to get better performance.

5. Our people know how to deliver on what the business development/sales/front line people promise. Actually the truth is, this is pretty hit and miss. There is a lot of miscommunication about how to do that and departments that should work together aren’t. They point fingers rather than refine processes.

6. Our culture is one of mutual respect, excitement and self-responsibility. People want to work here. Actually, I don’t want to work here some days. Its frustrating, irritating and feels like I’m dragging a lot of resistant people around all day long.

So take a minute and write up your own version of this list. Then ask yourself if you feel Inspired? Deflated? What do you want to about it? You do have the power to change it.

How Leadership Training Helps the Bottom Line

Much has been said about companies needing ‘the right management’ team. But what does that term mean really? To understand the concept it might be useful to know the difference between managing and leadership and remember that it is the people performing the work under the right leadership that make or break the bottom line.

Managers set the strategy and work with staff on the action plan. Leaders set the vision for how this work should be done and where the company should be philosophically, financially and strategically once the project is complete.

Leaders mentor managers by respectfully holding them able and accountable. Managers delegate and work with staff to ensure they have the resources to do the work. Sometimes the best leaders are staff members. Sometimes those people with leadership titles don’t know how to do more than manage, nevermind mentor.

In our work, we’ve found that the hardest thing for manager/leaders to do is to delegate… to stop thinking others don’t do it as well as they do. Many managers think you should be able to show someone something once and then get mad at them the second time when they ‘don’t get it’. People should just know how to change how they work by being told what to do. I hate to be the bearer of bad news but humans don’t work that way. And neither should managers who want to be leaders.

If your management team isn’t getting results and gets more resistance than progress, read this article about how leadership training helps the bottom line.

Not everyone is born knowing how to take on the these two roles.

Business Owners Must Think Like Investors

Business owners today are facing a perfect storm of controllable uncontrollable variables. But according to the Canadian Federation of Independent Business, 52% don’t know they need to take themselves out of harms way.

Think of the situation before Hurricaine Katrina: some people believed it was important to leave the New Orleans area, and some did not. Those that did not suffered and the rest of us were left wondering what it was that didn’t compel them leave New Orleans when they had the chance. Today, three years after Katrina, when the forecasters yell Hurricaine, the residents along the Gulf Coast don’t think twice, they go.

What’s going to galvanize business owners into getting ready to avoid the perfect storm?

The boomer bulge, born 1946 through 1962 will spend the next ten to fifteen years extracting their wealth out of the economy to put to other uses. Or I should say, attempting to extract their share of their company’s value. The only problem is, owners have not prepared their businesses so that they are attractive for investors to acquire them.

A perfect storm of influences will increase the supply of companies for sale right when the need is greatest for investors to buy them. The storm is manageable, but only if owners take preventive action now to be ready. It can take 2-3 years to put the company on a growth plan. It’s more than just slapping a coat of paint on and installing granite counters.

Here are the big clouds on the horizon for this perfect storm:

1. The economy is in a decline;

2. There are more than 1.7 million businesses in Canada. 50% are owned by boomers. 500,000 will want to sell. In any given year in Canada, roughly 25,000 businesses change hands.

3. Owners don’t like thinking about the day they won’t own the business

4. Owners don’t know who to talk to. It’s understandable that they don’t talk about it. They don’t want competitors or employees to find out they’re thinking of transitioning their ownership.

Business owners need to take heed and learn how to see their organizations through the eyes of an investor: get to know the key indicators they look for and make sure they are instilled throughout the company. Remember, an investor buys the future certainty of profitability, rather than the past. For every foggy indicator, the risk increases and so the price they are willing to pay decreases.

We’re Growing Faster than Our People Are

Case Study Project Problem

A large sub contractor had the largest market share in their region. They won lots of jobs, were the first pick of many general contractors and were often voted the best place to work amongst journeymen and project managers. Yet, inside the company, the owners were tap dancing as fast as they could. With a shortage of trained people and more and more opportunities coming their way, the management team was working over time, getting increasingly frustrated at their people’s inability to take responsibility to lead and manage. Crises management created a powder keg of issues and tempers were short.

The good news was that revenue growth was through the roof. But were the owners getting any more out of the bottom line besides mental, physical and emotional stress? Was it worth it?

Solution

The first step that we took is to analyze their financial situation. They were unable to get the kind of reports from their financial software that would reveal where they were losing money so we pieced together a trail of documentation to be able to track the variances from year to year. What we discovered was that the gross margin variance was getting larger each year: what they estimated they would earn on each job differed from the actual accounting at the close of the job.

This financial fact pointed to a problem in the systems and processes that their people followed. We found that each person had a somewhat different understanding of reporting and some used software and some didn’t. The fact that the systems were not followed magnified problems and people often blamed one another for not following or using different systems. This created a culture where people would not be motivated to take responsibility for their actions.

By identifying the root of the problem on both the operational and cultural fronts, we worked with the owners and managers on both issues, instituting key performance indicators, performance bonuses tied to producing the indicator information and focused on helping get all systems onto a single software platform. Senior managers and owners all were coached on running effective meetings, their attitudes, methods of dealing with problems, managing clients, holding others accountable, delegation, leadership, decision making, having productive discussions and working with each other’s strengths rather than pointing out their weaknesses.

Result

With a variance reduction goal motivating the owners and the opportunity to clear up many of the systemic problems that have frustrated everyone, the future seems brighter. The company is able to hold more productive meetings resolving issues face to face that would in the past, have resulted in project problems that cause the variances.

Growth Case Studies

All companies want to grow. Companies that make it to the $10 – $20 million mark often find themselves on a plateau. Revenues keep increasing but the profit margin does not. It is easy to paint a rosy picture but the more you grow the more resources you need to service that growth. Resources consume profit margin.

Managing costs is of course important. Of greater importance is understanding how to increase your gross margin and your offering to the market place. Can you say for sure whether your top ten customers will keep buying year after year from you? Do you know which products make you money and which don’t? Is revenue one off or reliable? Would your customers tell you if aspects of working with your company are a hassle?

There are opportunities for growth where you would never know to look. Want to find out how to rebalance your company and get off the plateau? Call 604-306-7707

Company Growth Case Studies

• Is there a Growth Path for a 20 Year Old Product
• We’re Growing Faster Than Our People Are
• How to Increase Distribution in a Fragmented Market

Ready for more growth?

Then you have to be ready for change

Whether you want to get ready to sell or want to expand, growth is required. What’s the fastest way to grow? Have a company where the systems are in place to deal with every aspect of business from lead generation through to delivery, follow up and repeat business. How do you know if you are ready for growth?

• When something goes wrong, your people know that the problem indicates there is something wrong with the system not the guy down the hall. Then they get together with all involved to work out a better process.
• Your management team can uniformly describe in one sentence what problem you solve for customers. (Ask your top five people and listen carefully to what they say). If not, your company doesn’t meet customer expectations.
• You have entered more than one market and grown your sales each time. If not, how do you know there is a market for what you do elsewhere?
• Your gross margin is steady, stable and increasing each year. If not, you don’t know how to keep the company profitable enough to fund growth.

Not there yet? We can help… but you have to be willing to make some significant changes.

Two out of four occurring? There is room for improvement. What do you want to deal with first?

Three out of four? Let’s resolve that one issue and work on the growth plan together.

Call 604-306-7707 to discuss growth goals.